Terms of Use

TERMS & CONDITIONS - AGREEMENT OF SALE

Please read the terms and conditions agreement carefully.
Torque Holdings Limited reserves the right to change the terms and conditions at any time.
If you purchase from our site then it is confirmed that you agree with the following Terms and Conditions Agreement of Sale.

ORDERING ON THIS SITE

All orders and purchases on this site are subject to confirmation from Torque Holdings Limited. We currently have 2 methods of purchase, purchase on this site using the secure payment service or by emailing us on our contact page, which you will be sent an online invoice and your order will only be confirmed after receiving the payment to required account. To eliminate errors, on-line order will improve efficiency.
Quantity in stock does not take into account the orders already placed which are yet to be processed.
If you wish to cancel the order, please do promptly, any delays may result in order being dispatched and you will incur the return shipping and handling fees and customs duties and taxes. Cancellations should be made by email.

PLACING ORDERS.

All Jet Boards mechanical or electrical parts of the Jet Board or accessories attached to the Jet Board sold by Torque Holdings Limited have a one-year warranty. Except for the battery and spare battery if purchased, as the battery has a life span of 800 cycles. The battery usage and Jet Board usage is all stored on our data base and we can see the amount of cycles the battery has undertaken. The one year warranty is against manufacturer’s defects from the date of purchase. Further, this warranty only covers defects in materials and workmanship.

The warranty does not cover normal wear and tear, excessive abuse or misuse by riding into hard objects or riding in shallow areas where the jet drive could suck up loose impediments and destroy the propeller.

If you modify our Jet board in any way, your warranty will be void. If you open the inside compartment of the board and alter any connection or devices that is inside the hatch compartment, your warranty will be void.

If you purchase the product on our site and you are from a country that does not at that current time have a Torque Jet Board agency or distributor, your warranty is still valid, and we will assist in your product being sent to the nearest agency and or repair centre. The shipping and handling charges will be occurred by you the purchaser.

The boards health check system will be able to access the boards problems and pinpoint the problem area, and if deemed the best solution, we will send out the new part. The new part will be sent to the nearest Torque Professional repair centre to your location.

If you purchase your board from a registered agency or distributor of Torque HoldingsLimited you will be requested to send your board back to that location and the Torque staff will speedily repair your Jet Board back to working order.

If you purchase our Jet Board from any other source other than our registered centres, then we will not provide any warranty for any of the products. Our registered Torque Jet Boards distributor or dealer centres are shown on our website.

Torque Jet Boards software and clothing do not have any warranty or return policy. If possible we can exchange the sizes. The shipping and handling fees will be borne by you.

In case our Jet Board has any fault, we will replace the product that needs repairing and or the Jet Board. We do not give any refunds on any circumstances. The Jet Board is not warranted for breakage of the carbon fiber outer shell. All warrantees are voided if the returned product is found in any way to be mishandled, modified, tampered, abused, physically damaged.

DAMAGED ITEMS

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order. Also please contact us immediately.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize Our chances of making a claim, and you may not be able to exchange.

PRICE AND/OR DESCRIPTION CHANGES

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact Us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in Our store or any other store are not refundable.
If you purchase from our distributor or dealers, the price of purchase on that particular day or time will prevail. The distributor or dealers prices may at time change the prices without notice.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and or other unforeseen mistakes. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products may not be identical to the pictures on the site.